WeGotLites takes great pride in providing 100% customer satisfaction with every purchase by providing exceptional products and the ultimate customer service experience. We stand behind our products, if for any reason, you're not 100% satisfied within 60 days of your purchase, we've outlined the following guidelines to help make your return easy and seamless.
60 Day Easy Return Policy:
- Items are eligible for return within 60 days of receipt of shipment. No returns will be accepted after 60 days; please inspect your shipment upon receipt.
- Only un-installed items, returned in their original packaging, are eligible for return.
- All returned merchandise must be in resalable condition and must be free from scratches and/or defects
- Please address all return requests via email to firstname.lastname@example.org or by telephone at 866-415-4837. All return packages must have a Return Merchandise Authorization (RMA) number. Items returned without an RMA number will not be accepted.
- Manufacturer’s restocking fees may apply to returned items.
- Returns to our warehouse will be inspected for damage. Should it be determined that the damage was as a result of poor packaging of the return, the buyer may be subject to a damage fee. We suggest that insurance be purchased on the return item to ensure no further costs on the items.
- Aladdin Light Lift, Inc. items cannot be returned. This includes all Aladdin Light Lifts, Aladdin Light Lift Parts and Accessories.
- If your item was delivered via freight, your return may be subject to a freight pick up fee which will be deducted from your return.
Return Shipping Process:
- Include all original packing materials, manuals, and accessories with the product to avoid additional deductions from your credit. It is recommended to return products in an outer protective box to ensure protection of original packaging materials.
- We recommend items be returned via UPS or FedEx for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse.
- You are responsible for all freight charges and duties/taxes for applicable out-of-country residents shipping into the US.
- Items received past the return period plus reasonable shipping time may not be processed. Only items purchased from WeGotLites.com are eligible for return credit. Returned items must be shipped in the original product packaging. Notification will be sent to the e-mail or by phone to the number you provide on your account should your return not be accepted. Items will be present to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.
- All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.
- If you receive a damaged item, WeGotLites will assist you in receiving a replacement part or complete item as quickly as possible - at no cost to you. If these terms are not acceptable, and you wish to return the item(s) purchased, please refer to the Return Policy guidelines below to expedite the return of the merchandise.