Shipping Information

Free US Shipping and Delivery

Wegotlites offers free ground shipping on orders over $99 that ship within the 48 contiguous United States.
While we offer free shipping on most items on our website, some manufacturers require a shipping surcharge. Also, free shipping may not apply to sale items, oversized or special order items. When applicable, these charges will be noted on the product page.
Orders over $99 ship by ground service free of charge (excludes AK, HI and International shipments). Some exclusions apply: Aladdin light lifts, replacement parts not covered under warranty, items considered "over-sized" (non-FedEx or UPS shippable products), wholesale/trade orders, custom-made merchandise orders, spare parts and/or accessories, and miscellaneous parts purchase are not available to be shipped for free; you may get a shipping calculation at checkout.

Canada, Hawaii, Alaska, and Puerto Rico Shipments

Free shipping does not apply to customers residing outside of the contiguous 48 states. To obtain a shipping rate, simply enter the product(s) you're interested in purchasing into your Shopping Cart. Once you have finalized the products/quantity, click Proceed To Checkout. This will prompt you to enter your shipping address. You will then see the calculated shipping cost and shopping cart total, all in one step.

Signature Required

Based on certain factors and for consumer protection, some packages may ship with a signature required. Please continue to monitor your shipment(s) for updates. 

Address Restrictions

At this time, we do not ship to P.O. Boxes or Military APO/FPO addresses. Please provide a physical address during checkout to avoid delays in orders or possible order cancellations.

Truck Delivery Items

Truck deliveries are made Monday through Friday, 8 am - 5 pm. A delivery agent will call you to schedule your delivery. A responsible party, over 18 years of age, must be present to take delivery and sign for the shipment. WeGotLites, Inc. will not be held accountable for any additional fees a customer might incur during a transaction such as customs/duty fees, reschedule fees, or lift gate/residential delivery fees.

Delivery Times

We make our best effort to ship in-stock items within 5-10 business days, unless otherwise stated. Once shipped from our facility, we cannot guarantee delivery times; this is dependent upon the shipping carrier. If any delivery arrives earlier or later than a promised time frame, WeGotLites, Inc. can and will not be held accountable for the shipping carriers estimated delivery date. Full or partial shipping refunds will not be issued due to the non-delivery of products.

Refused Shipments

We Got Lites, Inc. makes our best efforts to process and ship orders in a timely manner, therefore as stated in our Cancellation policy; we have a one-hour cancellation period from the time an order is placed for any cancellations or order changes. If for some reason you wish to return your order, as it has already been shipped, please do not refuse your delivery. Your order will be subject to our Return Policy, and you may incur additional fees. If the shipping carrier we provide attempts deliveries, and the recipient refuses the delivery for any reason and the shipment gets returned to sender, the customer will be responsible for covering costs of original shipment fees, re-routing delivery fees (returning fees), as well as a 25% restocking fee. The remaining credit due will be issued as a store credit. This form of reimbursement and fees above are non-negotiable, and the cardholder is agreeing to these Terms & Conditions when placing an order through WeGotLites.com, or by phone through a sales representative at We Got Lites, Inc.

Damaged Merchandise

Please inspect shipments immediately upon receipt. Many of our products are fragile and may sustain damage during shipping, even if the carton appears to be in good condition. If you receive damaged merchandise, we will strive to make the replacement process quick and easy. Be sure to notify both the carrier and WeGotLites, Inc. within 7 days of delivery to report the damage. Please keep all packing materials. WeGotLites, Inc. will pay the return shipping fee for products that are received damaged. If the damaged product is repairable with replacement parts, these parts will be shipped at no cost. WeGotLites, Inc. will not be responsible for expedited shipping of any replacement parts or products. If you would like to return the damaged product with no replacement, the return will be subject to our standard return policy.

Short-Shipped Items

Customers must report missing or non-delivered item(s) from their order no later than 7 days from their delivery date. For example, any order containing a quantity of 2 of a specific in stock item, but only received a quantity of 1, must report this short-ship within 7 days. This also applies to orders in which shipping carriers confirm that a shipment has been delivered, with a claim that the packages have not been received by recipient. Any request within this nature past the 17 day period will not be eligible for a free replacement of products. Depending on the event, an appropriate claim will be filed with the correct carrier or department and may take 30 calendar days to receive a report of the findings. Exceptions to this policy include any product(s) in an order which is back-ordered or special order items.

Expedited/Express Shipping

Need your order to be processed as soon as possible to receive it for a specific date or time? No worries. We offer the following shipping services for our customers:

  • Standard Ground
  • Warehouse Rush
  • Expedited Ground
  • 3 Day Select
  • 2 Day Air
  • Next Day Air
  • Next Day Air Early AM Delivery

Please feel free and give us a call toll-free 1-866-415-4837 and we can help expedite your order as fast as possible. This option does not comply with the free shipping we provide to all customers with a purchase of $99 or more. If you wish to expedite your shipping method, be sure that you understand that this option is provided for an extra cost.

Submissions to WeGotLites & Affiliated Servers

Any remarks, suggestions, ideas, messages and data submitted by you to WeGotLites, Inc. through this Website or other WeGotLites-affiliated websites (collectively, the "Messages") shall be and remain the exclusive property of WeGotLites, Inc. You represent and warrant to WeGotLites, Inc., and accept responsibility for, the accuracy, appropriateness, and legality of the Messages. Your submission of such Messages shall constitute an assignment to WeGotLites, Inc. of all worldwide right, title, and interest in and to all copyrights and other intellectual property rights in the Messages. WeGotLites, Inc. is entitled to use, copy modify, disclose, distribute and make derivative use of any of the Messages for any purpose without restriction or compensation in any way to you.

Contact Us

Corporate Office, Warehouse & Showroom:

360 Industrial Loop
Staten Island, NY 10309

Monday thru Wednesday | 9:00 AM - 6:00 PM EST 
Thursday | 9:00 AM – 8:00 PM EST

Friday | 9:00 AM - 5:30 PM EST 
Saturday | 10:00 AM – 6:00 PM
Sunday | 10:00 AM – 5:00 PM

Customer Service Hours:

For your convenience our Customer Service Department is available the following hours:

Monday thru Friday | 9:00 AM - 5:00 PM EST 
Saturday | Closed
Sunday | Closed

24/7 Email: support@wegotlites.com

Phone: Toll-Free (866) 415-4837, Local: (718) 317-6263.