Returns, Exchanges and Store Credit Policy
WeGotLites takes great pride in providing its customers with the ultimate customer service experience. We stand behind our merchandise with your satisfaction guaranteed. If for any reason, you're not 100% satisfied with your purchase, we've outlined the following guidelines to help make your return a smooth and seamless process.
- All items are shipped to you in the best possible packaging to ensure that you receive your purchase in perfect condition. Upon receipt, please inspect your package closely.
- If you receive a damaged item, WeGotLites will assist you in receiving a replacement part or complete item as quickly as possible - at no cost to you. If these terms are not acceptable, and you wish to return the item(s) purchased, please refer to the Return Policy guidelines below to expedite the return of the merchandise.
- In the unlikely event that you find your package to be damaged upon receipt, please notify us immediately via e-mail at email@example.com or by phone at 866-415-4837.
- Should your package be free of damage, however, your product has not arrived in perfect condition, please notify us within 5 days of receipt to enable us to process your replacement.
- Items are eligible for return within 30 days of receipt of shipment. Absolutely no returns will be accepted after 30 days; please inspect your shipment upon receipt.
- Only un-installed items, returned in their original packaging, are eligible for return.
- All returned merchandise must be in resalable condition and must be free from scratches and/or defects
- Please address all return requests via email to firstname.lastname@example.org or by telephone at 866-415-4837. All return packages must have a Return Merchandise Authorization (RMA) number. Items returned without an RMA number will not be accepted.
- Manufacturer’s restocking fees may apply to returned items.
- Returns to our warehouse will be inspected for damage. Should it be determined that the damage was as a result of poor packaging of the return, the buyer may be subject to a damage fee. We suggest that insurance be purchased on the return item to ensure no further costs on the items.
- Aladdin Light Lift, Inc. items cannot be returned. This includes all Aladdin Light Lifts, Aladdin Light Lift Parts and Accessories.
- If your item was delivered via freight, your return may be subject to a freight pick up fee which will be deducted from your return.
Return Shipping Process:
- Include all original packing materials, manuals and accessories with the product to avoid additional deductions from your credit. It is recommended to return products in an outer protective box to ensure protection of original packaging materials.
- We recommend items be returned via UPS or FedEx for proof of delivery. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our warehouse.
- You are responsible for all freight charges and duties/taxes for applicable out-of-country residents shipping into the US.
- Items received past the return period plus reasonable shipping time may not be processed. Only items purchased from WeGotLites.com are eligible for return credit. Returned items must be shipped in the original product packaging. Notification will be sent to the e-mail or by phone to the number you provide on your account should your return not be accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.
- Clearance, Closeout, Open Box, Special Order, Accessories, Custom Made-To-Order or Modified products, and Deal-Of-The-Day item(s) do not qualify for returns or exchanges are considered final sale.
- Any order containing a discount of any kind, including a promotional sale, or promotional coupon code will be considered final sale and do not qualify for returns or exchanges.
- Aladdin Light Lift, Inc. items are non-returnable. This includes all Aladdin Light Lifts, Aladdin Light Lifts with Remote Options and/or Pulleys, Aladdin Light Lift Parts & Accessories. All sales from this brand are final. No exceptions will be allowed for a return or exchange for credit for any product purchased from the Aladdin Light Lift, Inc. brand.
- Replacement, spare parts, and accessories purchased or provided are not eligible for returns/exchanges.
- Returns or exchanges are not accepted on any orders processed with a Store Credit.
- WeGotLites Inc. will not be held accountable for any additional fees a customer might incur during a return transaction, such as: brokerage/customs fees, taxes, duties, insurance, trucking company delivery fees, electrician reschedule fees, or back-charge fees due to wrongful disputes.
- Products shipped outside the United States, Canada and Puerto Rico are not eligible for return
- Any order that has been rushed or expedited is considered a FINAL SALE and cannot be canceled, modified, or returned. Any product online which indicates it is "made to order" is not eligible for any type of return or exchange.
We will do our best to process the return quickly. Please allow 3-5 days for processing from the date of receipt of the returned merchandise. Refunds will be credited less shipping costs and a restocking fee of up to 25%, to the original purchasing credit card account number only. If you selected a store credit as your method of return, your store credit code will be emailed to you with instructions for use. Please note: Because we ship to the continental US states for free on thousands of our products, returns are subject to a return shipping fee which will be deducted from your store credit or refund. This also applies to Alaska, Hawaii, Canada, and other international orders processing returns. This fee will be determined at the time your RMA form will be mailed to you, so you will know your exact store credit or refund details ahead of time. If you paid by check please allow an additional 7-10 days for delivery of check via USPS.