Returns, Exchanges and Store Credit Policy
WeGotLites takes great pride in providing its customers with
the ultimate customer service experience. We stand behind our merchandise with
your satisfaction guaranteed. If for any
reason, you're not 100% satisfied with your purchase, we've outlined the
following guidelines to help make your return a smooth and seamless process.
All items are shipped to you in the
best possible packaging to ensure that you receive your purchase in perfect condition.
Upon receipt, please inspect your package closely.
If you receive a damaged item,
WeGotLites will assist you in receiving a replacement part or complete item as
quickly as possible - at no cost to you.
If these terms are not acceptable, and you wish to return the item(s)
purchased, please refer to the Return Policy guidelines below to expedite the
return of the merchandise.
In the unlikely event that you find
your package to be damaged upon receipt, please notify us immediately via
e-mail at email@example.com
or by phone at (866) 415-4837.
Should your package be free of
damage, however, your product has not arrived in perfect condition, please
notify us within 5 days of receipt to enable us to process your replacement.
are eligible for return within 30 days of receipt of shipment. Absolutely no returns will be accepted after
30 days; please inspect your shipment upon receipt.
un-installed items, returned in their original packaging, are eligible for
All returned merchandise must be in
resalable condition and must be free from scratches and/or defects
Please address all return requests
via email to firstname.lastname@example.org
or by telephone at
(866) 415-4837. All return packages must have a Return
Merchandise Authorization (RMA) number.
Items returned without an RMA number will not be accepted.
Manufacturer’s restocking fees may
apply to returned items.
to our warehouse will be inspected for damage.
Should it be determined that the damage was as a result of poor
packaging of the return, the buyer may be subject to a damage fee. We suggest that insurance be purchased on the
return item to ensure no further costs on the items.
Light Lift, Inc. items cannot be returned. This includes all Aladdin Light
Lifts, Aladdin Light Lift Parts and Accessories.
your item was delivered via freight, your return may be subject to a freight
pick up fee which will be deducted from your return.
Return Shipping Process:
Include all original packing
materials, manuals and accessories with the product to avoid additional
deductions from your credit. It is recommended to return products in an outer
protective box to ensure protection of original packaging materials.
We recommend items be returned via
UPS or FedEx for proof of delivery. Please be certain that items are secure in
their packaging so damage does not occur while they are in transit back to our
You are responsible for all freight
charges and duties/taxes for applicable out-of-country residents shipping into
Items received past the return
period plus reasonable shipping time may not be processed. Only items purchased
from WeGotLites.com are eligible for return credit. Returned items must be
shipped in the original product packaging. Notification will be sent to the
e-mail or by phone to the number you provide on your account should your return
not be accepted. Items will be resent to you upon receipt of your payment of
freight charges. Items will be deemed abandoned if we are not contacted within
Clearance, Closeout, Special Order, Accessories,
Custom Made-To-Order or Modified products, and Deal-Of-The-Day item(s) do not
qualify for returns or exchanges are considered final sale.
Any order containing a discount of
any kind, including a promotional sale, or promotional coupon code will be considered
final sale and do not qualify for returns or exchanges.
Aladdin Light Lift, Inc. items are
non-returnable. This includes all Aladdin Light Lifts, Aladdin Light Lifts with
Remote Options and/or Pulleys, Aladdin Light Lift Parts & Accessories. All
sales from this brand are final. No exceptions will be allowed for a return or
exchange for credit for any product purchased from the Aladdin Light Lift, Inc.
Replacement, spare parts, and
accessories purchased or provided are not eligible for returns/exchanges.
Returns or exchanges are not
accepted on any orders processed with a Store Credit.
WeGotLites Inc. will not be held
accountable for any additional fees a customer might incur during a return
transaction, such as: brokerage/customs fees, taxes, duties, insurance,
trucking company delivery fees, electrician reschedule fees, or back-charge
fees due to wrongful disputes.
Products shipped outside the United
States, Canada and Puerto Rico are not eligible for return
Any order that has been rushed or
expedited is considered a FINAL SALE and cannot be canceled, modified, or
returned. Any product online which indicates it is "made to order" is
not eligible for any type of return or exchange.
We will do our best to process the return quickly. Please allow 3-5 days for processing from the
date of receipt of the returned merchandise. Refunds will be credited less
shipping costs and a restocking fee of up to 25%, to the original purchasing
credit card account number only. If you selected a store credit as your method
of return, your store credit code will be emailed to you with instructions for
use. Please note: Because we ship to the continental US states for free on
thousands of our products, returns are subject to a return shipping fee which
will be deducted from your store credit or refund. This also applies to Alaska,
Hawaii, Canada, and other international orders processing returns. This fee
will be determined at the time your RMA form will be mailed to you, so you will
know your exact store credit or refund details ahead of time. If you paid by
check please allow an additional 7-10 days for delivery of check via USPS.